Effective Date: 1 January 2025
At Priinteve, we stand behind the quality of every print. This Refund Policy explains when and how you can request a refund or replacement.
1. Eligibility for Refund or Replacement
You may request a refund or replacement if:
- The printed product has a manufacturing defect — such as smudging, misalignment, incorrect trimming or colour defects not present in the approved proof.
- You received the wrong product or specifications that differ from your confirmed order.
- The product was damaged during shipping (subject to photographic evidence).
- Missing items from your order.
2. What Is NOT Eligible
- Errors in customer-supplied artwork (spelling, low resolution, incorrect colours) that were present in the approved proof.
- Minor colour variations between screen display and printed output — this is inherent to the printing process.
- Change of mind, incorrect product selection or ordering the wrong quantity.
- Products that have been used, altered or damaged after delivery.
3. How to Request a Refund
- Contact us within 7 days of receiving your order at support@printeve.com.
- Include your order number, a description of the issue, and photographs clearly showing the defect or damage.
- Our quality team will review your request and respond within 2 business days.
4. Resolution Options
If your claim is approved, we will offer one of the following:
- Reprint: We will reproduce the order at no additional cost and ship it to you.
- Partial Refund: For minor defects that do not significantly affect usability.
- Full Refund: Credited to your original payment method within 7–10 business days.
The resolution offered depends on the nature and severity of the issue.
5. Cancellations & Refunds Before Production
- Orders cancelled before production begins are eligible for a full refund.
- Orders cancelled after production has started are not eligible for a refund, as custom-printed materials cannot be resold or reused.
6. Return of Defective Products
In some cases, we may request that defective items be returned before processing a replacement or refund. Return shipping will be arranged and paid for by Priinteve.
7. Refund Processing Time
| Payment Method | Refund Timeline |
|---|
| Credit / Debit Card | 7–10 business days |
| UPI / Net Banking | 5–7 business days |
| Wallet | 3–5 business days |
Refund timelines depend on your bank or payment provider and may vary.
8. Bulk Order Refunds
For bulk orders (500+ units), refund and replacement terms may be customised based on the order agreement. Please contact our team for specific terms.
9. Contact
For refund or replacement requests, reach us at:
- Email: support@printeve.com
- Phone: +91 12345 67890
