Effective Date: 1 January 2025
Priinteve ("we", "our", "us") is committed to protecting the privacy of every visitor and customer. This Privacy Policy explains how we collect, use, store and share your personal information when you use our website, mobile application and services.
1. Information We Collect
a) Information You Provide
- Account & Profile: Name, email address, phone number, company name and billing/shipping addresses when you register or place an order.
- Order Details: Product selections, uploaded artwork files, custom specifications and payment information.
- Communications: Messages, feedback and support requests you send us.
b) Information Collected Automatically
- Device & Browser Data: IP address, browser type, operating system, device identifiers and screen resolution.
- Usage Data: Pages visited, time spent, click paths, referring URLs and search queries.
- Cookies & Tracking: We use essential cookies for site functionality and analytics cookies (with your consent) to improve our services.
2. How We Use Your Information
- Process and fulfil your print orders, including artwork proofing, production and delivery.
- Communicate order status, delivery updates and respond to support requests.
- Improve our website, products and customer experience through aggregated analytics.
- Send marketing communications (only with your opt-in consent; you may unsubscribe at any time).
- Detect fraud, prevent abuse and comply with legal obligations.
3. How We Share Your Information
We do not sell your personal information. We may share data with:
- Print Partners: Name, address and order specifications necessary to produce and ship your order.
- Delivery Partners: Name, address and phone number for shipment tracking and delivery.
- Payment Processors: Payment details are handled securely by PCI-DSS-compliant third-party gateways; we do not store full card numbers.
- Service Providers: Hosting, analytics and customer-support tools that process data on our behalf under strict confidentiality agreements.
- Legal Requirements: When required by law, regulation, court order or governmental authority.
4. Data Retention
We retain personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes and enforce agreements. Order records are retained for a minimum of 8 years for tax and regulatory compliance.
5. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct or delete your personal data.
- Withdraw consent for marketing communications.
- Request a copy of your data in a portable format.
- Object to or restrict certain processing activities.
To exercise any of these rights, email us at privacy@printeve.com.
6. Data Security
We implement industry-standard security measures including TLS encryption, access controls, regular security audits and secure data storage to protect your information. However, no method of transmission over the Internet is 100% secure.
7. Cookies
Our site uses:
- Essential Cookies: Required for core functionality (cart, login, checkout). Cannot be disabled.
- Analytics Cookies: Help us understand usage patterns and improve the site. Enabled only with your consent.
You can manage cookie preferences through your browser settings or our cookie consent banner.
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
9. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or a notice on our website. The "Effective Date" at the top reflects the latest revision.
11. Contact Us
If you have questions about this Privacy Policy, contact us at:
- Email: privacy@printeve.com
- Phone: +91 12345 67890
- Address: 4th Floor, Print House, CG Road, Ahmedabad, Gujarat 380009
